Terms & Conditions
1. General
1.1 These Terms and Conditions govern your use of Velora Foods, a trading name of 3MK Trading Ltd.
1.2 By accessing or purchasing from our website, you agree to these terms.
1.3 We reserve the right to update or modify these terms at any time without prior notice.
2. Products & Orders
2.1 All products are subject to availability.
2.2 Prices are listed in GBP and may change without notice.
2.3 We reserve the right to cancel or refuse any order at our discretion.
2.4 Bulk or wholesale orders may be subject to additional terms.
3. Payment
3.1 We accept payments via major credit/debit cards and other secure payment methods.
3.2 Orders will not be processed until payment is received in full.
3.3 We use third-party payment providers; we do not store your payment details.
4. Shipping & Delivery
4.1 We deliver across the UK; international orders may be subject to additional charges.
4.2 Delivery times are estimates and not guaranteed.
4.3 We are not responsible for delays caused by third-party couriers.
4.4 Damaged or missing items must be reported within 24 hours of delivery.
5. Returns & Refunds
5.1 Returns are only accepted for faulty, damaged, or incorrect products.
5.2 Perishable items cannot be returned unless faulty.
5.3 Refund requests must be submitted within 7 days of receiving the order.
5.4 Approved refunds will be processed within 5-10 business days.
6. Wholesale Accounts
6.1 Wholesale buyers must register and provide business verification.
6.2 Minimum order quantities may apply to wholesale purchases.
6.3 Wholesale pricing is subject to approval and availability.
7. Liability & Disclaimers
7.1 We are not responsible for any indirect, incidental, or consequential losses.
7.2 Product descriptions and images are for reference only; actual products may vary.
7.3 We ensure food safety compliance, but it is the buyer’s responsibility to check for allergens and suitability.
8. Privacy Policy
8.1 We collect and store customer data in compliance with GDPR regulations.
8.2 Personal information is used only for processing orders and improving our services.
8.3 We do not sell or share customer data with third parties without consent.
9. Intellectual Property
9.1 All website content, including text, images, and branding, is owned by 3MK Trading Ltd.
9.2 Unauthorized use, copying, or distribution of our content is strictly prohibited.
10. Governing Law
10.1 These terms are governed by UK law.
10.2 Any disputes shall be resolved in UK courts.